Why I Wouldn’t Rely on CertaPet for ESA Documentation in 2026 — Learn From My Mistake

I am sharing this to warn others who may be considering CertaPet for an ESA letter. This is not an emotional rant. It is a genuine account of a disappointing and concerning experience that I wish I had read before using their service.

Initial Impression

CertaPet presents itself as professional and compliant. • The website looks polished and reassuring • The language emphasizes legality and protection • The process is framed as a legitimate mental health evaluation

This presentation creates a sense of security that did not match the reality of the service.

Quality of the Evaluation

The evaluation process was extremely shallow.

• No meaningful discussion of mental health history • No in depth exploration of symptoms • No indication of a real clinical assessment

It felt like a formality designed to justify issuing a document rather than determining whether an ESA letter was appropriate.

The ESA Letter Itself

The letter raised immediate concerns.

• Generic and templated language • Easily identifiable as an online ESA service letter • Lacked personalization or clinical depth

In 2026 landlords are familiar with these formats. This type of document is unlikely to withstand serious scrutiny.

Communication and Support

Support changed significantly after payment.

• Fast and reassuring responses before purchase • Slow vague communication after delivery • Important questions were met with non answers

There was no clear guidance on landlord verification challenges or revisions.

Lack of Accountability

Once the letter was issued responsibility effectively ended.

• No real backing if the letter is questioned • No meaningful assistance if problems arise • Marketing promises did not match post purchase support

If your housing situation depends on the validity of an ESA letter this lack of accountability is concerning.

Reviews and Transparency

Finding detailed negative experiences requires effort.

• Many short positive testimonials • Very few in depth critical reviews • Limited transparency about failed or challenged cases

This imbalance alone should raise caution.

Overall Assessment

In my opinion CertaPet prioritizes speed and volume over credibility and patient care.

• Suitable only if you want a quick document • Risky if you need real housing protection • Not reliable in a stricter 2026 housing environment

Final Advice

ESA documentation is taken seriously in 2026.

• Landlords frequently verify ESA letters • Templated documents are easily flagged • Housing stability should not be risked on shortcuts

If you genuinely need an ESA letter work with a licensed mental health professional who knows your history and can stand behind their evaluation if challenged.

I regret using CertaPet and would not trust them again.